TERMINI E CONDIZIONI
(Inglese)
VICENTINA TRANSFERS agrees to provide the service on the terms set out below for any bookings that are accepted by us (accepted meaning that we have confirmed by email that your booking has been made). Our terms and conditions are otherwise subject to change at any time.
SERVICE
VICENTINA TRANSFERS Luggage Service is available every day, from September till June, between Santiago do Cacém and Lagos, in both directions. Bookings must be done with at least 12h in advance, using our Online Booking Form. For last minute bookings, please contact us preferentially through the contact form on the bottom of the website (an alert e-mail will be generated); alternatively is also possible to contact us by phone or e-mail.
PRICES
1 TRANSFER = 1 ROUTE SECTION – 15€
Book 1 to 3 - includes 1 piece of luggage per TRANSFER
Book 4 or more - includes 2 pieces of luggage per TRANSFER
Each ADDITIONAL PIECE OF LUGGAGE per TRANSFER – 5€
The price is applied per transfer and per luggage between two towns, between Santiago do Cacém and Sagres, in both directions (N-S or S-N), as long as the luggage pick-up and drop off points are the same per each booking request and are within a 5 km radius from the town centre. The available transfers of the service are the following:
FISHERMEN'S TRAIL
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Porto Covo - Vila Nova de Milfontes
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Vila Nova de Milfontes - Almograve
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Almograve - Zambujeira do Mar
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Zambujeira do Mar - Odeceixe
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Odeceixe - Aljezur
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Aljezur - Arrifana
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Arrifana - Carrapateira
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Carrapateira - Vila do Bispo
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Vila do Bispo - Sagres
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Sagres - Salema
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Salema - Luz
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Luz - Lagos
HISTORICAL WAY
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Santiago do Cacém - Vale Seco
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Vale Seco - Cercal do Alentejo
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Cercal do Alentejo - Porto Covo
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Cercal do Alentejo - S. Luís
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S. Luís - Odemira
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Odemira - S. Teotónio
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S. Teotónio - Odeceixe
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Odeceixe - Aljezur
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Aljezur - Arrifana
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Aljezur - Carrapateira
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Arrifana - Carrapateira
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Carrapateira - Vila do Bispo
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Vila do Bispo - Sagres
Extra charges applicable:
5€ - per each extra pick-up and/or drop off location up to 3 km apart from each other
10€ - per each extra pick-up and/or drop off location between 5 km and 10 km apart of each other; and for pick-up and deliveries between 5 km and 10 km from the town centre
WEIGHT LIMITS
Luggage must not exceed 20 kg. Overweight luggage will be accompanied by a request to reduce the weight in the following transfers. If an extra bag is needed, there will be an extra charge of 5€ per day for the extra bag.
EXTRA ITEMS
Strapped items to your main luggage will save weight and space to your trekking daypack. Items must be firmly secure to the main luggage (e.g. laptops, cameras, equipment, hand bags, boot bags, souvenirs, etc…). For the safety of strapped items is crucial to mention their number and content on the Online Booking Form.
This does not include extra weight of your luggage on an extra bag and is meant to give you the comfort of carrying these items without the need of crushing them on you backpack.
COLLECTION AND DELIVERY
Luggage must be ready at the pick-up point until 9:00 am (e.g. reception, common room or other central place of your accommodation). Luggage will be labelled by us with the details from the customer who has made the booking. We guarantee delivery on the following accommodation, on the same day, until 4:30 pm.
If the luggage is not ready for collection on the requested time and a later pick up is required, VICENTINA TRANSFERS will charge extra 10€ for having to repeat the journey. In case there is the need to hire another service provider, the resulting cost is entirely supported by the customer.
In the event of unforeseen circumstances (e.g. road block, vehicle break down, accident) preventing the delivery of your luggage before 4:30 pm you will be informed immediately and an alternative solution will be arranged to suit your comfort. However we will not accept any liability resulting from such events.
If we are unable to deliver you luggage due to closed premises, we’ll attempt to deliver it to a nearby safe location and inform you and your accommodation.
ALTERATIONS TO YOUR BOOKING
It is the responsibility of the customer to inform VICENTINA TRANSFERS in the event of an alteration to the itinerary.
VICENTINA TRANSFERS will accept booking changes without any extra cost. However if the required changes are constrictive, you will be informed and we will reserve the right to apply an administration fee of 10€. If additional transfers are requested than their cost must be added to the overall cost of the service.
CANCELLATIONS
It is the responsibility of the customer to inform VICENTINA TRANSFERS in the event of a cancellation.
There will be no refund on cancellations requested after 9:30 am, two days prior to the date of the first transfer (48 h notice is mandatory). In all other cases there will be a 10€ cancellation fee. Cancellations are refunded within 48h notice on the following conditions:
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30 days notice from the date of the first transfer » 75% refund
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Less than 30 days notice from the date of the first transfer » 50% refund
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If a hike has already started and some transfers are cancelled and others not » 50% refund of the cancelled transfers
Refunds are exclusive of any bank fees or transaction fees already paid and also subtracted of the necessary fees to proceed with the refund.
PAYMENTS
Payments must be done securely by credit card using the Online Booking Form on the website. When is not possible to use the automated payment system, it can be done in cash or by bank transfer.
If applicable, extra charges must be paid in cash, left by your luggage between transfers or by bank transfer within two working days after being requested and accepted by you.
LIABILITY
We agree to indemnify the loss of a whole luggage up to 150€ per luggage item whilst in our possession (only between collection and delivery). Extra items attached to larger luggage items and electronic devices such as laptops, tablets, mobile phones, cameras, etc are not included. Loss or theft of individual items from luggage is not insured and neither is damage to the luggage item itself. Any loss of, or from luggage before pick up and after delivery is not covered.
In the event of unstaffed accommodations and the luggage being left on a secure place, we do not accept liability for any resulting loss or damage.